Effective Date: December 29, 2025
This page applies to OnHosty and services available at https://onhosty.com/. References to “we,” “us,” and “our” mean onhosty.com. References to “you” mean visitors, customers, account holders, property owners, creators, developers, sellers, affiliates, shoppers, and users of the platform.
1. General Refund Approach
Refund eligibility depends on product type, delivery status, usage, access provided, seller terms, subscription status, and applicable law. This policy must be reviewed with the checkout page and product description for each purchase.
2. Digital Products and Downloads
Digital products, downloads, software files, licenses, protected ZIP files, ebooks, templates, digital resources, and instantly delivered access may be non-refundable once delivered, accessed, downloaded, activated, or used, unless required by law or separately stated.
3. Services and Custom Work
Services may be non-refundable once work begins, deliverables are provided, time is reserved, custom work is started, or access is granted. Partial refunds may depend on work completed, expenses incurred, and service terms.
4. Digital Property, Storefront, and Upgrade Purchases
Property access, storefront utility, battle/protection features, cooldowns, HP boosts, armies, upgrades, market placements, creator access, and similar platform utilities may be non-refundable after access is granted or used. These are platform services, not guaranteed investments or resale assets.
5. Subscriptions
Subscription fees are generally billed in advance. Canceling stops future renewals but does not automatically refund past charges unless required by law or stated at checkout. Access may continue through the paid period or end immediately depending on the service configuration.
6. Shipping Products
Select physical products may have separate return or replacement rules. Eligibility may depend on seller policy, condition, shipping status, proof of damage, return timelines, and whether the product was used, opened, or customized.
7. Chargebacks and Payment Disputes
Chargebacks or payment disputes may result in suspended accounts, paused licenses, canceled services, withheld payouts, or restricted marketplace access while the dispute is reviewed.
8. How to Request Help
To request refund or cancellation support, contact admin@onhosty.com with your account email, order number, product/service name, and a clear explanation of the issue.
9. No Guaranteed Earnings or Value
Refunds are not provided because expected earnings, traffic, property value, buyer demand, commissions, rewards, or resale value did not occur.